Minimum Order Quantities
Most stock items have a one case minimum order requirement. Each category may have different minimum requirements. Please see the specific categories for details.
Payment Options
Purchases from our store are by credit card. We accept Visa, American Express, Discover and MasterCard.
Shipping Options
All products ship FOB St. Louis, MO. Items ship UPS Ground. There are no options to select 2nd day or overnight delivery from the online store. Please contact us (800.949.1141) for assistance with expediting requests.
Most stock items have a one case minimum order requirement. Each category may have different minimum requirements. Please see the specific categories for details.
Payment Options
Purchases from our store are by credit card. We accept Visa, American Express, Discover and MasterCard.
Shipping Options
All products ship FOB St. Louis, MO. Items ship UPS Ground. There are no options to select 2nd day or overnight delivery from the online store. Please contact us (800.949.1141) for assistance with expediting requests.
We currently ship only within the continental U.S. We are not responsible for the delay of any freight carrier or safe carriage of goods. All goods are shipped at the buyer’s risk. Goods insured by standard carrier coverage only.
If the product you request is available and your order was processed before noon on any business day, typically, it will ship the same day. If the item is available and the order is processed after noon on any day, ordinarily, it will ship the next business day. If the product is not available to ship within 2 business days, you will be notified.
Cancellation Requests
As most orders will ship within 12 to 24 hours of placing the order, cancellation requests must be approved by a VisiPak Sales Representative. This approval must be issued in writing and a $50 fee may apply.
Returns Policy
Purchases from the online store are not returnable unless defective. Returns are only accepted with a Return Authorization Number supplied by a VisiPak Sales Representative and are subject to a $50 restocking charge. Returns will not be accepted more than two months after the order ship date. Please contact us for more information at 1-800-949-1141.
Sales Tax and Tax-Exempt Status
Only customers with a ship to address in Missouri are charged sales tax. These new customers are set up as "taxable" and if the account is tax exempt, the tax code is not changed until we have an exemption certificate physically in hand.
Samples and Pre-Approval of Samples
Samples are not available through the online store. Please visit our Request for Quote form or contact a sales representative at 1-800-949-1141 to order samples before placing your order. VisiPak strongly recommends customer evaluation of sample products prior to order placement.
Insuring the VisiPak product works for any given application is ultimately the responsibility of the purchaser. The selection of diameter, thickness and length of the packaging are key considerations. Our sales staff will be happy to assist you with your requirements.
Changes to Your Account Profile
To change any of your profile information simply sign in to your account and go to the Modify Profile area. Please note that address changes will not apply to orders already placed.
